Get In Touch

We respond within 2 hours. Reach out by WhatsApp, email, or fill out the form below.

Contact Information

📱 WhatsApp (Fastest)

+254 743 669 957

Available 24/7 for inquiries, bookings, and support

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✉️ Email

[email protected]

For detailed inquiries and group bookings

🏠 Office Location

Ricco Tours & Travel Ltd

Nairobi, Kenya

⏰ Response Times

WhatsApp: < 1 hour (usually instant)
Email: < 2 hours
Phone Call: Next business day
Operating Hours: 6am - 8pm EAT daily

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Frequently Asked Questions

How soon can you confirm a booking?

WhatsApp us for instant confirmation. For email inquiries, we confirm within 2 hours during business hours.

Do you offer group discounts?

Yes! Groups of 4+ get discounts on safaris and transfers. Contact us directly for a custom quote.

What payment methods do you accept?

International guests: Stripe (credit/debit cards). Local guests: M-Pesa. Both options available on every booking.

Can I modify my booking after confirming?

Yes! Up to 7 days before your booking, changes are free. After that, a small modification fee may apply.

What's your cancellation policy?

Free cancellation up to 7 days before. 50% refund 3-7 days before. No refund within 72 hours, unless for safety reasons.

Do you provide travel insurance?

We recommend travel insurance. We can advise on reputable providers or include optional coverage in your booking.

Are tips expected?

Not mandatory, but appreciated! Guides and drivers earn modest salaries, and tips are meaningful to them.

Quick Booking

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